FAQs

How do I purchase the lens?

We are accepting: -

1. Billplz (Online banking (FPX), Debit card, Credit card, E-wallet)

  • Online banking (FPX) : Maybank2U, CIMB Clicks, RHB now, Public Bank etc.
  • Debit card / Credit card: Visa, Mastercard 【INTERNATIONAL】
  • Ewallet: TNG, Grab, Boost

2. FavePay (Malaysia & Singapore) 

  • Download FavePay
  • Choose FavePay as your payment option upon checkout
  • Use code PAYONLINE to get RM10 cashback on your first purchase. Min spend RM50.
    Use code FAVERHB8 to get RM8 off. Min spend RM120

3. Manual transfer / Online Banking (Malaysia & Singapore)

4. Paypal (Worldwide)

  • Request Kirakira.lens Paypal account 
  • Send your receipt
  • 1/1/2021 onwards, Paypal Card Processing Fees 4.4% + Paypal Fixed Fees RM2.00 will be imposed

***Please make sure you have contacted us to confirm stock availability***

Yeah! You will receive an order confirmation upon successful payment & a tracking number after your items have been shipped.

How much is the postage?

Shipping fees are at an affordable rate of :

  1. Peninsular / West Malaysia - RM 7 ; Free Shipping for 2 items
  2. Borneo / East Malaysia - RM 14 ; Free Shipping for 4 items
  3. Singapore - RM 30 ; Free Shipping for minimum purchase RM 450

International / Other regions

  1. Taiwan - RM 45
  2. Hong Kong - RM 25

WE DO NOT PROFIT FROM SHIPPING FEE.

For other countries, please contact us for assistance.

For details, please visit our shipping policy.

Any ready stock?

Ready stock items are available in ⚡Ready Stock section.

 

Other unmentioned items are pre-order based as we prepare the lenses according to your eyes' power.

 

BEST THINGS ARE WORTH THE WAIT.

When can I receive my products?

Delivery usually takes about 2 weeks (14 to 21 working days).

For ready stock items, delivery would be as soon as possible at our best effort.

Parcel might arrive early (SURPRISE!) / late. Much love to COURIER.

For details, please visit our shipping policy.

Can I cancel an existing order that has been made?

Yes, only if the order is OUT OF STOCK.

Otherwise, products sold are not cancellable/refundable. 

 

For details, please visit our Return & Refund policy.

I have more questions!

Sorry that we're unable to clear your doubts. Please kindly send your questions to our InstagramFacebook kirakira.lens

 
 
 

Press the button for more assistance.

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