FAQs

We are accepting: -

1. Billplz (Online banking (FPX), Debit card, Credit card, E-wallet)

• Online banking (FPX) : Maybank2U, CIMB Clicks, RHB now, Public Bank etc.
• Debit card / Credit card: Visa, Mastercard 【INTERNATIONAL】
• Ewallet: TNG, Grab, Boost

2. FavePay (Malaysia & Singapore) 

• Download FavePay
• Choose FavePay as your payment option upon checkout
• Use code PAYONLINE to get RM10 cashback on your first purchase. Min spend RM50.
  Use code FAVERHB8 to get RM8 off. Min spend RM120

3. Manual transfer / Online Banking (Malaysia & Singapore)

• Request Kirakira.lens Bank account in Instagram or Facebook
• Send your receipt

4. Paypal (Worldwide)

• Request Kirakira.lens Paypal account 
• Send your receipt
• 1/1/2021 onwards, Paypal Card Processing Fees 4.4% + Paypal Fixed Fees RM2.00 will be imposed

***Please make sure you have contacted us to confirm stock availability***

Yeah! You will receive an order confirmation upon successful payment & a tracking number after your items have been shipped.

Shipping fees are at an affordable rate of :

1. Peninsular / West Malaysia - RM 7 ; Free Shipping for 2 items
2. Borneo / East Malaysia - RM 14 ; Free Shipping for 4 items
3. Singapore - RM 30 ; Free Shipping for minimum purchase RM 450

International / Other regions

1. Taiwan - RM 45
2. Hong Kong - RM 25

WE DO NOT PROFIT FROM SHIPPING FEE.

For other countries, please contact us for assistance.

For details, please visit our shipping policy.

Ready stock items are available in ⚡Ready Stock section.

Other unmentioned items are pre-order based as we prepare the lenses according to your eyes' power.

BEST THINGS ARE WORTH THE WAIT.

Delivery usually takes about 2 weeks (14 to 21 working days).

For ready stock items, delivery would be as soon as possible at our best effort.

Parcel might arrive early (SURPRISE!) / late. Much love to COURIER.

For details, please visit our shipping policy.

Yes, only if the order is OUT OF STOCK.

Otherwise, products sold are not cancellable/refundable.